Last Updated: [01 April 2025]
BOGA Restcamp (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website, make a booking, or interact with our services.
By visiting our website (#) and providing your information to us, you agree to the practices described in this policy.
1. Information We Collect
We collect information that you provide directly to us and automatically when you use our site.
a) Information You Provide Voluntarily:
- Personal Identifiers: Name, surname, email address, phone number, and physical address.
- Booking Details: Dates of stay, number of guests, vehicle details, and any special requests.
- Payment Information: Credit/debit card type, number, expiration date, and security code. Note: All payments are processed by a secure third-party payment gateway. We do not store your full card details on our servers.
- Communications: Records of your correspondence with us if you contact us via email, phone, or social media.
b) Information Collected Automatically:
- Technical Data: When you visit our site, we automatically collect your IP address, browser type, device information, and operating system.
- Usage Data: We collect information about how you interact with our website, such as the pages you visit, the time spent on those pages, and the links you click. This data is collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Process Your Booking: To manage your reservation, confirm your booking, process payments, and communicate with you about your stay.
- To Provide Customer Service: To respond to your inquiries, comments, or requests.
- To Improve Our Services: To analyze website usage trends and improve our website’s functionality, content, and user experience.
- For Security and Fraud Prevention: To protect our business and our guests from fraudulent transactions and other illegal activities.
3. Legal Basis for Processing (GDPR Compliance)
We process your personal data on the following legal bases:
- Contractual Necessity: Processing is necessary to fulfill the booking contract with you.
- Legitimate Interests: Processing is necessary for our legitimate interests in improving our services, marketing, and preventing fraud, provided your fundamental rights are not overridden.
- Consent: Where required by law, we will ask for your explicit consent to process your data for specific purposes, such as marketing communications.
4. How We Share Your Information
We value your trust and do not sell your personal information to third parties. We may share your data with:
- Service Providers: Trusted third parties who assist us in operating our website, processing payments, managing bookings, and sending emails (e.g., booking platform providers, payment processors, email service providers). These parties are contractually obligated to keep your information confidential and use it only for the purposes we specify.
- Legal Obligations: If required to do so by law, regulation, or in response to a valid legal request (e.g., court order, subpoena).
5. Data Storage and Security
- Data Retention: We will retain your personal information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements.
- Data Security: We implement appropriate technical and organizational security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and access controls.
6. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
- Access: The right to request a copy of the personal information we hold about you.
- Correction: The right to correct inaccurate or incomplete information we hold about you.
- Erasure (“Right to be Forgotten”): The right to request that we delete your personal data.
- Objection: The right to object to our processing of your personal data for certain purposes, such as direct marketing.
- Data Portability: The right to request the transfer of your data to another organization.
- Withdraw Consent: Where we rely on your consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.
7. Cookies and Tracking Technologies
Our website uses “cookies” to enhance user experience and analyze site traffic. You can choose to set your browser to refuse cookies or to alert you when cookies are being sent. However, note that some parts of the website may not function properly if you do so.
8. Links to Other Websites
Our website may contain links to other sites. Please note that we are not responsible for the content or privacy practices of such other sites. We encourage you to read the privacy policy of any website you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us.